Refund Policy

Privacy Policy

 

Gravitone Shop — [https://shop.gravitonestudios.com/]

1. Introduction

Welcome to Gravitone Shop. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://shop.gravitonestudios.com/], use our services, or interact with us.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely through third-party payment gateways)

  • Account login credentials (if applicable)

  • IP address

  • Device information, browser type, and usage data

  • Cookies and tracking data

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about orders, support, and promotional offers

  • Manage your account (if applicable)

  • Process payments securely

  • Ship products to your address

  • Improve our website and customer experience

  • Conduct analytics via tools like Google Analytics and Facebook Pixel

  • Prevent fraud and ensure site security

  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences (cart, login, etc.)

  • Analyze website traffic and user behavior (Google Analytics)

  • Offer targeted advertising (via Facebook Pixel, Google Ads, etc.)

You can control cookies through your browser settings.

5. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors (e.g., JazzCash, Easypaisa, Stripe, PayPal, etc.)

  • Shipping and delivery companies (e.g., TCS, Leopards, etc.)

  • Marketing and email service providers

  • Analytics and advertising partners (Google, Meta/Facebook, etc.)

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to:

  • Complete your orders

  • Maintain records for tax, legal, and accounting purposes

  • Operate our services effectively

You may request deletion of your personal data by contacting us at admin@gravitonestudios.com. Certain data may be retained to comply with legal obligations.

7. Data Security

We take reasonable precautions to protect your data. While no system is 100% secure, we implement industry-standard security measures to safeguard your information.

8. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information

  • Object to processing or request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at admin@gravitonestudios.com.

9. International Users

If you access our website from outside Pakistan, your data may be transferred to, stored, and processed in Pakistan and other countries where our service providers are located.

10. Legal Compliance

We strive to comply with applicable privacy laws, including:

  • GDPR (European users)

  • CCPA (California users)

  • Local privacy regulations (Pakistan)

11. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Significant changes may be communicated via email.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 Email: admin@gravitonestudios.com
🌐 Website: https://shop.gravitonestudios.com/